by Andre Patkos | Jan 22, 2024 | Customer Information
Checking Equipment out of Coloware If there is a need to remove equipment from the rack space and the premises: Open a ticket from the Coloware Support Portal found on the Coloware home page.-specify the device and quantity of equipment being removed from the building...
by Andre Patkos | Nov 15, 2023 | Customer Information
The Coloware facility is a Highly-Secured Site The building offers a 24 x 7 x 365 uniformed security desk, CCTV cameras throughout, door entry-card & biometric access, main entrance “mantrap” for controlled entry and limited supervised access to all secured areas,...
by Andre Patkos | Oct 12, 2023 | Customer Information
If you’re sending a package to Coloware, please review our Shipping and Receiving tips to ensure your package is received and on time. To ensure your package has eyes on it from day one, we recommend you open a ticket using the Support button on our website:...
by Andre Patkos | Sep 11, 2023 | Customer Information
Don’t sweat it when you order cross connects.Here’s a simple primer to use as a reference. From the portal: Home 1. Select Support button from Home page (login required).2. Select Cross Connect.3. Enter Summary: Customer – ISP (x# of connections) ie....
by cameron.patkos | Apr 25, 2023 | Customer Information
Pleasetake a moment to review the Coloware policy guidelines: 1. If you need to bring in a vendor or contractor, please let us know ahead of time so we can ensure they are authorized to enter the data center. 2. Keep our data center secure by closing all doors behind...
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